AccrediPro ISI is committed to providing the highest quality services. We take all complaints seriously and aim to resolve concerns fairly and promptly.
All complaints acknowledged within 5 business days
Impartial investigation by trained personnel
We seek positive outcomes for all parties
Concerns about the quality of services provided
Concerns about the behavior of ISI personnel
Issues with institutional procedures
Many concerns can be resolved quickly through direct communication with the relevant department.
If informal resolution is unsuccessful, submit a formal written complaint to the Complaints Officer.
The Complaints Officer investigates your concerns, gathering evidence and interviewing relevant parties.
Written response detailing findings, decisions, and any remedial actions to be taken.
If you remain dissatisfied after completing our internal complaints process, you may request an independent review or escalate to relevant external bodies.