Refund Policy

ALL SALES ARE FINAL

Due to the immediate-access nature of our digital certification programs, all purchases are FINAL and NON-REFUNDABLE once access credentials are delivered. By completing your purchase, you acknowledge that you have read this policy in its entirety and agree to these terms. The only exception is our strict 30-Day Certification Guarantee, which has specific eligibility requirements outlined below.

Accreditation Standards Institute ("ASI," "we," "our," or "us") provides professional certification and educational programs delivered entirely through digital means. This Refund Policy governs all purchases of digital products and services from ASI.

All sales of digital products are final. Once payment is successfully processed and access credentials are delivered to your email address, your purchase is complete and non-refundable. This policy applies to all programs, including but not limited to certification courses, mini-diplomas, and supplementary materials.

By completing a purchase on our platform, you expressly acknowledge and agree that you waive any right to request a refund for any reason after receiving access to course materials, except as specifically provided under our 30-Day Certification Guarantee.

All ASI educational products are delivered digitally and provide immediate access upon purchase. Unlike physical goods, digital products:

• Cannot be "returned" once accessed, as the content has been consumed
• Are immediately available in their entirety upon enrollment
• Contain proprietary intellectual property and trade secrets
• Represent significant investment in curriculum development and expert knowledge
• Provide lifetime access that cannot be reclaimed after delivery

This refund policy applies to all ASI digital products, including:

The following circumstances do not entitle you to any refund, credit, or exchange under any circumstances:

ASI offers a conditional 30-Day Certification Guarantee for our Professional and Board Certified level programs only. This guarantee is NOT a general money-back guarantee. It is strictly limited to situations where a student has made a genuine, documented effort to complete and pass the certification but was unable to do so.

To be eligible for consideration under the 30-Day Certification Guarantee, you must satisfy ALL of the following requirements within thirty (30) calendar days from the date of enrollment:

ASI reserves the right to independently verify all claims through login records, learning analytics, exam attempt history, and progress reports. Any inconsistency, misrepresentation, or failure to meet any single requirement will result in immediate denial.

If you believe you qualify for the 30-Day Certification Guarantee, you must follow this exact procedure:

1. Contact Support First: Email legal@accredipro.academy with subject line "Guarantee Review Request - [Your Full Name]"
2. Include Required Information: Full name, email address, enrollment date, program name, and a detailed explanation of why you are requesting a review
3. Attach All Documentation: Screenshots of 100% completion, all exam attempt results, quiz scores, coaching call confirmations, and pod participation records
4. Wait for Review: Allow 10-15 business days for our team to verify your claims against our records
5. Respond Promptly: If additional documentation is requested, you must provide it within 7 business days or your request will be automatically denied

Note: Approval of guarantee requests is not automatic and is at the sole discretion of ASI. Meeting the minimum requirements does not guarantee approval.

If you enrolled using a payment plan, you are legally obligated to complete all scheduled payments regardless of:

• Whether you complete the program
• Whether you access the course materials
• Whether you pass or fail the certification exam
• Any change in your personal, financial, or professional circumstances
• Your satisfaction with the program

By enrolling in our programs, you agree to resolve any payment disputes directly with ASI before initiating a chargeback with your financial institution. Filing a chargeback after receiving course access is considered fraudulent and will result in:

We vigorously contest all chargebacks and maintain detailed records of course access, login history, content consumption, and acceptance of terms at checkout.

Technical difficulties are not grounds for a refund. However, we are committed to helping you access our content. If you experience technical issues:

• Contact our support team at legal@accredipro.academy
• Provide specific details about the issue (error messages, screenshots, browser/device info)
• Our team will respond within 24-48 business hours
• We will work to resolve any platform-side technical issues promptly

Note: Issues caused by your internet connection, device, browser, firewall settings, or other factors outside our control are your responsibility to resolve.

In the rare event that ASI cancels a program before you have completed it:

• You will be offered enrollment in an equivalent program at no additional cost
• If no equivalent program is available, a prorated credit will be issued for unused portions
• Credits can be applied to any other ASI program within 12 months
• Cash refunds are issued only at ASI's sole discretion and are not guaranteed

This does not apply to program updates, curriculum revisions, or changes to course content, which occur regularly as part of our commitment to providing current, evidence-based education.

For questions about this refund policy or to discuss your situation, please contact us: